FAQs
Orders
How do i place an order?
Browse our products & choose the Size, Colour, or any other options, then click “Add to Cart”. Review your items & click "Checkout". Once you've chosen a payment method & reviewed your order, you're all good to go!!
What Payment methods do you accept?
We're versatile, just like your wardrobe. We accept Visa/Mastercard, Google Pay & Apple Pay!! We now also have Afterpay available.
What is the status of my order?
Track your order's journey via the tracking link in your email. If you didn’t receive your email with your tracking link, check your spam junk folder and/or contact us at customersupport@myvintagepleasure.com
Can i change or cancel my order after placing it?
Once your order's in, it's in motion. Think of it like a train on the way to your place. No sudden stops, just smooth delivery ahead.
Are there any discounts or promotions happening right now?
Dive into the sale abyss, where prices drop like it's hot. Don't miss out – subscribe to our mailing list and follow us on IG for VIP access to discounts. We promise no spam, just perks.
The item i want is out of stock. Will it be restocked?
Need a style intervention? Hit up our support team via email at customersupport@myvintagepleasure.com or slide into our DMs Instagram. You can also let us know you want an OOS item by signing up to the restock notification under the product ;)
Is your sizing true to size?
Most styles are true to size while some run as an oversized fit. To best understand the sizing, see our size chart page.
What kind of Materials are used in MVP packaging?
At MVP we are striving to be as sustainable as possible and this is something we will continue to focus on as our brand grows over time.
For our first collection, we use recycled paper for our swing tickets and all our polybags and mailing bags are made from biomaterials, which mean that they are 100% compostable. This means they will eventually decompose leaving no trace behind in our landfills or planet over time. Just be sure to throw them in your regular bin or compost bin so it gets to the right place.
Delivery & Refunds
Do you ship internationally?
Yes, MVP can be shipped internationally. Below is a list of our countries; if your country isn’t on the list please email to let us know and we’ll see what we can do!
Australia
New Zealand
Canada
United States
Ireland
United Kingdom
France
Germany
Italy
Netherlands
Norway
Spain
Sweden
Switzerland
Belgium
Malta
Portugal
Greece
& UAE
I’ve added the wrong shipping address, can I change it?
How do I return an item?
How long does a refund take?
Who covers import Taxes & Duties for International customers?
Others
How do i care for my garments?
How do I contact customer support?
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Help & Information
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© 2024,My Vintage Pleasure
How much is shipping?
Australia:
We offer a flat shipping rate for all our MVP orders nationwide across Australia.
Standard shipping is $8.99 which can take between 3-7 business days.
Express shipping is $15.99 and can take between 1-4 business days.
New Zealand:
Standard shipping is AUD$14.99 which can take between 6-27 business days.
Express shipping is AUD$37.00 and can take between 10-15 business days.
Canada and United States:
Standard shipping is AUD$18.99 which can take between 6-27 business days.
Express shipping is AUD$60.00 and can take between 10-15 business days.
Ireland and United Kingdom:
Standard shipping is AUD$16.99 which can take between 6-27 business days.
Express shipping is AUD$60.00 and can take between 10-15 business days.
France, Germany, Italy, Netherlands, Norway, Spain, Sweden and Switzerland:
Standard shipping is AUD$18.99 which can take between 6-27 business days.
Express shipping is AUD$37.99 and can take between 10-15 business days.
Belgium, Greece, Malta and Portugal:
Standard shipping is AUD$19.99 which can take between 6-27 business days.
Express shipping is AUD$39.99 and can take between 10-15 business days.
UAE:
Standard Shipping: is AUD$29.99 and can take between 6-27 business days.
I've added the wrong shipping address, can i change it?
Just email us as soon as possible at customersupport@myvintagepleasure.com and we’ll see what we can do! We dispatch our orders the same day if they are placed by 12pm, so be quick so we can stop the parcel from going to the wrong place!
How do i return an item?
We are happy to accept returns on unworn items if they follow the below requirements:
- The item is their original condition (tags and hygiene stickers attached and unwashed).
- The item has no stains or marks
- The item does not have any odour (including deodorant, perfume, body odour or washing powder)
Must be returned within 30 days of the delivery date. Unfortunately, we are not currently offering free returns, customers are responsible to pay for the return of items. Please retain a copy of proof of tracked postage purchase.
My Vintage Pleasure does not offer exchanges. We ask that you return the item for a full refund excluding shipping fees and place a new order for your preferred item(s) at your earliest convenience.
My Vintage Pleasure reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be returned back to the customer and any shipping costs involved will not be covered by MVP.
To start the return process, please reach out to customersupport@myvintagepleasure.com with your name, order number and item you'd like to return and we will be in touch shortly.
How long does a refund take?
Once our QA team has inspected your return & the item(s) condition, we will inform you via email if the return was approved or not. This can take 5-10 business days.
If approved, you will be refunded automatically to your original method of payment. Please note depending on your bank/payment method this payment may take 10 to 15 business days to arrive in your account.
Who covers import Taxes & Duties for International customers?
International customers are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local post office or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not be able to receive a refund for shipment costs.
Others
How do i care for my MVP items?
Not quite sure how to care and look after your garments when it comes to washing? Carefully follow the care label on the inside of your MVP piece. Most of our pieces require hand or Machine wash with warm/cold water. Avoid soaking (if you choose to soak) for longer than a couple hours. If you have any further queries about the care of your garments please don't hesitate to reach out to us at customersupport@myvintagepleasure.com
How do i contact Customer Support?
Need a style intervention? Hit up our support team via email at customersupport@myvintagepleasure.com or slide into our DMs on Instagram. We're here to make fashion fixes, not small talk.